Entries by aglmain

What Supply Chain Risk Management Can Do for You

Supply chain complexity and uncertainty are here to stay. To put this another way, supply chain risks are on the rise. And they show no signs of abating. Supply chain disruption abounds. You have increasing conflict, changing customer requirements, increasing regulation, trade wars, and Black Swan events, to name a few. With increased risks come […]

The New Leadership Paradigm Changing Customer Service

  Command and control is out. It was on the decline before the quarantine. But now the interconnected world in which we live, and work has accelerated that decline. Command and control leadership had its time and place. No one argues that. But today’s leaders operate in a different world in which command and control […]

The New Leadership Paradigm Changing Customer Service

Command and control is out. It was on the decline before the quarantine. But now the interconnected world in which we live, and work has accelerated that decline. Command and control leadership had its time and place. No one argues that. But today’s leaders operate in a different world in which command and control no […]

Reshaped and Renewed: The Future of Customer Service

  Customer Service in a Changed World Customer service has changed… and will continue to change. Customer service is now equal to cost as a strategic business driver. Businesses that embrace customer-centricity will outperform those that don’t. Taking care of customers is not only important it’s indispensable. Customer service is critical to you because it […]

Reshaped and Renewed: The Future of Customer Service

Customer Service in a Changed World Customer service has changed… and will continue to change. Customer service is now equal to cost as a strategic business driver. Businesses that embrace customer-centricity will outperform those that don’t. Taking care of customers is not only important it’s indispensable. Customer service is critical to you because it affects […]

The Value of Strategic Relationships Revealed

  Relationships are important. Strategic relationships are more important. They serve as a rock-solid foundation for your business. A strong foundation ensures you’re ready for the daily disruptions of business. A strong foundation will also prepare you for future transformational shifts. Finally, it promotes durability and stability in uncertain markets. Strategic relationships, as opposed to […]

The Value of Strategic Relationships Revealed

Relationships are important. Strategic relationships are more important. They serve as a rock-solid foundation for your business. A strong foundation ensures you’re ready for the daily disruptions of business. A strong foundation will also prepare you for future transformational shifts. Finally, it promotes durability and stability in uncertain markets. Strategic relationships, as opposed to transactional […]

The Enduring Value of Relationship-based Partnerships

The 3PL business is all about SERVICE. And SERVICE is all about relationships. Relationships are the key to providing excellent customer service. At Terra Worldwide Logistics, service is our watchword and our guiding principle. It guides everything we do in supporting our customers. That includes providing industry competitive shipping rates. It permeates our culture. It […]

The Enduring Value of Relationship-based Partnerships

  The 3PL business is all about SERVICE. And SERVICE is all about relationships. Relationships are the key to providing excellent customer service. At TerraWorldwide Logistics, service is our watchword and our guiding principle. It guides everything we do in supporting our customers. That includes providing industry competitive shipping rates. It permeates our culture. It […]

5 Summer Reads to Refresh and Recharge Your Mind

  Summer’s here. Does it seems like summer was a long-time coming?  If so, you’re not alone. Covid-19 has dominated the headlines since early March. We can’t seem to catch a break in the news cycle on this issue.  So with summer upon us, let’s take a break from the daily news cycle. Below are […]